Privacy Policy

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Privacy Policy for Prestige Excavation & Drainage of CT

Last Updated: November 11, 2025

Introduction

Prestige Excavation & Drainage of CT (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our excavation and drainage services in Connecticut.

Please read this Privacy Policy carefully. By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.

Information We Collect

Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

  • Request a Free Estimate or Consultation: Name, phone number, email address, property address, and project details
  • Contact Us: Name, phone number, email address, and message content
  • Schedule Services: Contact information, service address, property details, and preferred appointment times
  • Make Payments: Billing information, payment method details (processed securely through our payment processors)
  • Sign Contracts: Legal name, address, signature, and project specifications
  • Communicate with Us: Any information you choose to provide via phone, email, or in-person meetings

Information Automatically Collected

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

  • Device Information: IP address, browser type, operating system, device identifiers
  • Usage Information: Pages visited, time spent on pages, links clicked, referring website
  • Location Information: General geographic location based on IP address
  • Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar tracking technologies

Information from Third Parties

We may receive information about you from third parties, including:

  • Public Records: Property records, permit information from Connecticut municipalities
  • Business Partners: Referral partners, suppliers, and subcontractors we work with
  • Social Media: If you interact with us on social media platforms
  • Review Platforms: Reviews and ratings you post on Google, Yelp, or other platforms

Property and Project Information

In the course of providing excavation and drainage services, we collect:

  • Property Details: Lot size, topography, soil conditions, existing structures, utility locations
  • Project Information: Scope of work, specifications, site conditions, project photos
  • Site Assessment Data: Drainage issues, excavation requirements, rock conditions, accessibility
  • Project Documentation: Contracts, permits, inspection reports, completion certificates

How We Use Your Information

We use the information we collect for the following purposes:

Providing Services

  • Scheduling and performing excavation, drainage, and related services
  • Preparing estimates and project proposals
  • Communicating about your project status and timeline
  • Coordinating with subcontractors, suppliers, and permit authorities
  • Documenting completed work and maintaining project records

Business Operations

  • Processing payments and managing accounts
  • Managing customer relationships and service history
  • Maintaining equipment and crew schedules
  • Quality control and service improvement
  • Training and safety programs

Communication

  • Responding to your inquiries and requests
  • Sending project updates, appointment reminders, and service notifications
  • Providing customer support and addressing concerns
  • Sending occasional company updates (with your consent)
  • Following up on completed projects
  • Complying with Connecticut state and local regulations
  • Obtaining and managing permits and inspections
  • Maintaining insurance records and documentation
  • Responding to legal requests and protecting our rights
  • Ensuring worksite safety and liability management

Marketing and Business Development

  • Improving our website and online presence
  • Analyzing customer needs and service demand
  • Developing new services and offerings
  • Creating case studies and project portfolios (with permission)
  • Requesting reviews and testimonials

Website Improvement

  • Analyzing website traffic and user behavior
  • Improving website functionality and user experience
  • Troubleshooting technical issues
  • Preventing fraud and security threats

How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information in the following circumstances:

Service Providers and Business Partners

  • Subcontractors: When specialized work requires licensed professionals (blasting, engineering, etc.)
  • Suppliers: For material delivery and equipment rental
  • Payment Processors: To process your payments securely
  • Insurance Providers: For coverage verification and claims processing
  • Utility Companies: For utility location services via 811 calls

Government and Regulatory Authorities

  • Municipal Building Departments: For permit applications and inspections
  • Connecticut State Agencies: For regulatory compliance and reporting
  • Law Enforcement: When required by law or to protect rights and safety
  • Courts and Legal Processes: In response to subpoenas, court orders, or legal proceedings

Professional Services

  • Legal Counsel: For contract review and legal advice
  • Accountants and Auditors: For financial and tax purposes
  • Insurance Companies: For liability and workers’ compensation matters

Business Transactions

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have.

We may share your information for purposes not described in this Privacy Policy with your explicit consent.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience. Cookies are small data files stored on your device that help us:

  • Remember your preferences and settings
  • Understand how you use our website
  • Improve website functionality and performance
  • Provide relevant content and information

Types of Cookies We Use

  • Essential Cookies: Required for basic website functionality 
  • Analytics Cookies: Help us understand website usage and improve performance 
  • Functionality Cookies: Remember your preferences and settings

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, alteration, or disclosure. These measures include:

  • Secure data storage systems with encryption
  • Access controls limiting employee access to personal information
  • Regular security assessments and updates
  • Secure communication channels for sensitive information
  • Employee training on data privacy and security

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Project Information: We retain project records, contracts, and related documentation for at least seven years to comply with Connecticut business record requirements and for warranty and liability purposes.

Contact Information: We retain contact information for active and past customers to maintain service history and for legitimate business purposes.

Financial Records: We retain payment and financial records according to tax and accounting requirements.

Marketing Communications: If you opt out of marketing communications, we retain your contact information to honor your opt-out request.

You may request deletion of your personal information by contacting us, subject to legal retention requirements.

Your Privacy Rights

Access and Correction

You have the right to access and correct your personal information. Contact us to:

  • Review the personal information we hold about you
  • Correct inaccurate or incomplete information
  • Update your contact details or preferences

Marketing Opt-Out

You may opt out of receiving marketing communications from us at any time by:

  • Clicking the “unsubscribe” link in marketing emails
  • Contacting us directly at (203) 258-3395
  • Sending an email requesting opt-out

Note: Even if you opt out of marketing communications, we may still send you transactional or service-related communications about your projects.

Do Not Track Signals

Our website does not currently respond to “Do Not Track” signals from web browsers.

Children’s Privacy (COPPA Compliance)

Our website and services are not directed to children under the age of 13. We do not knowingly collect, use, or disclose personal information from children under 13 years of age in compliance with the Children’s Online Privacy Protection Act (COPPA).

What We Don’t Collect from Children

We do not knowingly collect any information from children under 13, including:

  • Names, addresses, or contact information
  • Online identifiers (IP addresses, cookies, device identifiers)
  • Photos, videos, or audio recordings
  • Geolocation information
  • Any other personal information

Parental Notice

If you are a parent or guardian and believe your child under 13 has provided personal information to us, please contact us immediately at:

  • Phone: (203) 258-3395
  • Email: dig@prestigectexcavation.com

We will promptly delete such information from our systems.

Age Verification

We do not have age verification mechanisms on our website since our services are not marketed to or intended for children. Our excavation and drainage services are exclusively for property owners and adult decision-makers.

Educational Content

While our website may contain educational content about excavation, drainage, and landscaping, this content is intended for adults planning home improvement projects, not for children.

Email Marketing and Communications (CAN-SPAM Act Compliance)

We comply with the CAN-SPAM Act and all applicable email marketing regulations. Our email practices include:

What We Send

We may send the following types of emails:

  • Transactional Emails: Project updates, appointment confirmations, payment receipts, and service-related communications
  • Marketing Emails: Company updates, seasonal service reminders, special offers, and educational content (only with your consent)
  • Follow-up Emails: Post-project satisfaction surveys and review requests

Your Email Rights

You have the right to:

  • Opt out of marketing emails at any time
  • Continue receiving transactional emails even after opting out of marketing
  • Know who is sending the email (clearly identified as Prestige Excavation & Drainage of CT)
  • See our physical business address in every email
  • Know if an email is an advertisement

How to Opt Out (Unsubscribe)

You may opt out of marketing emails by:

  • Clicking the “Unsubscribe” link at the bottom of any marketing email
  • Replying to any email with “UNSUBSCRIBE” in the subject line
  • Calling us at (203) 258-3395 and requesting removal
  • Emailing us at dig@prestigectexcavation.com

We will process your opt-out request within 10 business days as required by the CAN-SPAM Act.

Transactional vs. Marketing Emails

Transactional emails (which you cannot opt out of if you’re an active client) include:

  • Appointment confirmations and reminders
  • Project status updates
  • Payment confirmations and invoices
  • Safety notices and urgent communications
  • Responses to your inquiries

Marketing emails (which you can opt out of) include:

  • Seasonal service reminders
  • Special promotions or discounts
  • Company newsletters
  • Educational content about excavation and drainage

Email Practices We Follow

In compliance with CAN-SPAM, we:

  • Never use false or misleading header information
  • Never use deceptive subject lines
  • Identify emails as advertisements when applicable
  • Include our physical business address in every email
  • Honor opt-out requests promptly (within 10 business days)
  • Monitor any third parties we hire to send emails on our behalf

Advertising and Analytics Tracking

Third-Party Advertising Platforms

We use third-party advertising platforms to reach potential customers. These platforms may collect information about your online activities for targeted advertising purposes.

Advertising Platforms We Use:

Google Ads (Google LLC)

  • Displays our ads in Google search results and on websites in the Google Display Network
  • Uses cookies and similar technologies to track ad performance and user interactions
  • May show you our ads on other websites you visit (remarketing)
  • Privacy Policy: https://policies.google.com/privacy
  • Opt-out: https://adssettings.google.com/

Microsoft Advertising (Microsoft Corporation)

Facebook Ads (Meta Platforms, Inc.)

How Advertising Works

These platforms may:

  • Track which ads you click on
  • Track whether you visit our website after seeing an ad
  • Show you our ads based on your interests, demographics, or location
  • Create “lookalike audiences” of people similar to our customers
  • Track conversions (estimate requests, phone calls, etc.)

Remarketing and Retargeting

We use remarketing/retargeting to show ads to people who have previously visited our website. This means:

  • If you visit our website, you may see our ads on other websites you visit
  • Cookies or pixels placed on your device enable this tracking
  • You can opt out using the tools provided by each advertising platform

Analytics and Website Tracking Tools

We use the following analytics tools to understand how visitors use our website and to improve user experience:

Google Analytics (Google LLC)

  • Tracks website traffic, user behavior, and conversion events
  • Collects information including: pages visited, time on site, bounce rate, traffic sources, device information, approximate location
  • Uses cookies and similar technologies
  • Data is used to improve website performance and user experience
  • Privacy Policy: https://policies.google.com/privacy
  • Opt-out: https://tools.google.com/dlpage/gaoptout

Microsoft Clarity (Microsoft Corporation)

  • Records user sessions, including mouse movements, clicks, and scrolling
  • Creates heatmaps showing where users click and interact with the website
  • Helps identify usability issues and improve website design
  • May replay anonymized user sessions for analysis
  • Does not collect personally identifiable information in session recordings
  • Privacy Policy: https://privacy.microsoft.com/privacystatement

Google Search Console (Google LLC)

  • Monitors how our website appears in Google search results
  • Tracks search queries that lead users to our website
  • Identifies technical issues affecting search visibility
  • Provides data about website performance in Google search
  • Privacy Policy: https://policies.google.com/privacy

What These Tools Collect

These analytics and advertising tools may automatically collect:

  • Device Information: Browser type, operating system, device type, screen resolution
  • Usage Data: Pages viewed, links clicked, time spent on pages, bounce rate
  • Traffic Sources: How you found our website (search, referral, direct, ads)
  • Location Information: General geographic location based on IP address (city/state level)
  • Interaction Data: Form submissions, button clicks, video plays, downloads
  • Technical Data: IP address, cookies, device identifiers, timestamps

Data Sharing with Third Parties

Information collected through advertising and analytics tools is shared with:

  • Google (for Google Ads, Google Analytics, Google Search Console)
  • Microsoft (for Microsoft Advertising, Microsoft Clarity)
  • Meta/Facebook (for Facebook Ads)

These companies use the information according to their own privacy policies. We do not control their data practices.

Your Advertising and Tracking Choices

Opt Out of Personalized Advertising:

Opt Out of Analytics Tracking:

  • Google Analytics: Install the Google Analytics Opt-out Browser Add-on at https://tools.google.com/dlpage/gaoptout
  • Microsoft Clarity: Disable through browser privacy settings or use Do Not Track signals

Browser Controls:

  • Use your browser’s privacy settings to block or limit cookies
  • Enable “Do Not Track” in your browser settings (though not all services honor this)
  • Use private/incognito browsing mode
  • Clear your cookies regularly

Mobile Advertising IDs:

  • iOS: Settings > Privacy > Advertising > Limit Ad Tracking
  • Android: Settings > Google > Ads > Opt out of Ads Personalization

Conversion Tracking

We track conversions (actions you take after seeing our ads), including:

  • Estimate requests submitted through our website
  • Phone calls to our business number
  • Contact form submissions
  • Button clicks (Call Now, Get Estimate, etc.)

This helps us measure advertising effectiveness and improve our marketing.

Cross-Device Tracking

Some advertising platforms may track your activity across multiple devices (computer, phone, tablet) to provide a consistent advertising experience. Consult each platform’s privacy policy to understand and control cross-device tracking.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience. Cookies are small data files stored on your device that help us:

  • Remember your preferences and settings
  • Understand how you use our website
  • Improve website functionality and performance
  • Provide relevant content and information
  • Measure advertising effectiveness
  • Enable analytics and website optimization

Types of Cookies We Use

Essential Cookies (Required for website operation)

  • Session management and security
  • Form submission and error handling
  • Basic website functionality

Analytics Cookies (Help us understand website usage)

  • Google Analytics cookies
  • Microsoft Clarity cookies
  • Traffic source tracking
  • Page view and interaction measurement

Advertising Cookies (Used for ad delivery and measurement)

  • Google Ads conversion tracking
  • Microsoft Advertising tracking
  • Facebook Pixel tracking
  • Remarketing tags

Functionality Cookies (Remember your preferences)

  • Language preferences
  • Display settings
  • Previously viewed content

Third-Party Cookies

Our website uses cookies set by third parties:

  • Google (Analytics, Ads, Search Console)
  • Microsoft (Advertising, Clarity)
  • Facebook/Meta (Ads, Pixel)

These third parties have their own privacy policies governing cookie use.

  • Session Cookies: Deleted when you close your browser
  • Persistent Cookies: Remain on your device for set periods (typically 30 days to 2 years)

Managing Cookies

Browser Controls: You can control cookies through your browser settings:

  • Chrome: Settings > Privacy and security > Cookies and other site data
  • Firefox: Settings > Privacy & Security > Cookies and Site Data
  • Safari: Preferences > Privacy > Cookies and website data
  • Edge: Settings > Cookies and site permissions

Impact of Blocking Cookies: Disabling cookies may limit your ability to:

  • Use certain website features
  • Have preferences remembered
  • Experience optimal website performance

However, disabling cookies will not prevent you from viewing our website content or contacting us for services.

Cookie Consent: By continuing to use our website, you consent to our use of cookies as described in this Privacy Policy. Most browsers accept cookies automatically, but you can modify your browser settings to decline cookies if you prefer.

Third-Party Websites

Our website may contain links to third-party websites (such as equipment manufacturers, material suppliers, or industry associations). We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of any third-party websites you visit.

Connecticut-Specific Information

As a Connecticut-based business operating in Oxford, CT, we comply with Connecticut state privacy laws and regulations, including:

  • Connecticut General Statutes regarding business records and consumer protection
  • Connecticut data breach notification requirements (Connecticut General Statutes ยง 36a-701b)
  • Municipal and state requirements for permit applications and public records
  • Connecticut’s Personal Data Privacy and Online Monitoring Act

Jurisdiction: Our business is subject to the jurisdiction of New Haven County, Connecticut, where Oxford is located.

Public Records: Some information submitted for permit applications to Connecticut municipalities becomes part of public records and may be accessible through Connecticut’s Freedom of Information Act (FOIA).

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. We will notify you of material changes by:

  • Posting the updated policy on our website with a new “Last Updated” date
  • Sending an email notification if you have provided your email address
  • Providing notice at the time of your next service interaction

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Prestige Excavation & Drainage of CT

Phone: (203) 258-3395

Mailing Address: Prestige Excavation & Drainage of CT, Oxford, CT 06478

Email: dig@prestigectexcavation.com

Business Hours: Monday – Friday: 7:00 AM – 5:00 PM Saturday: 7:00 AM – 5:00 PM Sunday: Closed

Emergency Services: Available 24/7 at (203) 258-3395

By using our website or services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms. If you do not agree with this Privacy Policy, please do not use our website or services.

For specific questions about privacy related to your project or estimate request, please contact us directly. We’re committed to transparency and protecting your privacy while providing excellent excavation and drainage services throughout Connecticut’s Naugatuck Valley region.

Service Areas: Oxford CT, Seymour CT, Ansonia CT, Shelton CT, Monroe CT, Bridgewater CT, Roxbury CT, Woodbury CT, Middlebury CT, Southbury CT, Naugatuck CT, Woodbridge CT, Prospect CT, Newtown CT, Oakville CT, Watertown CT, Wolcott CT

Licensed & Insured | Serving Connecticut Since 2015