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Privacy Policy

Licensed & InsuredHIC #0704432Established 2015Family-Owned & Operated17 CT Towns ServedExcavation & DrainageForestry MulchingResidential & CommercialFree On-Site EstimatesServing the Naugatuck ValleyMon–Sat, 7AM–5PM24/7 Emergency(203) 258-3395

Last Updated: June 18, 2026

Introduction

Prestige Property Maintenance LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our excavation, drainage, land clearing, and related property services in Connecticut.

Please read this Privacy Policy carefully. By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.

This policy also explains the privacy rights available to residents of states with comprehensive consumer privacy laws and to visitors located outside the United States. See the "Your Privacy Rights and Choices" and "International Visitors" sections below.

Information We Collect

Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

  • Request a Free Estimate or Consultation: Name, phone number, email address, property address, and project details
  • Contact Us: Name, phone number, email address, and message content
  • Schedule Services: Contact information, service address, property details, and preferred appointment times
  • Make Payments: Billing information, payment method details (processed securely through our payment processors)
  • Sign Contracts: Legal name, address, signature, and project specifications
  • Communicate with Us: Any information you choose to provide via phone, email, or in-person meetings

Information Automatically Collected

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

  • Device Information: IP address, browser type, operating system, device identifiers
  • Usage Information: Pages visited, time spent on pages, links clicked, referring website
  • Location Information: General geographic location based on IP address
  • Cookies and Similar Technologies: Information collected through cookies, web beacons, pixels, and similar tracking technologies

Information from Third Parties

We may receive information about you from third parties, including:

  • Public Records: Property records, permit information from Connecticut municipalities
  • Business Partners: Referral partners, suppliers, and subcontractors we work with
  • Social Media: If you interact with us on social media platforms
  • Review Platforms: Reviews and ratings you post on Google, Yelp, or other platforms

Property and Project Information

In the course of providing our services, we collect:

  • Property Details: Lot size, topography, soil conditions, existing structures, utility locations
  • Project Information: Scope of work, specifications, site conditions, project photos
  • Site Assessment Data: Drainage issues, excavation requirements, rock conditions, accessibility
  • Project Documentation: Contracts, permits, inspection reports, completion certificates

How We Use Your Information

We use the information we collect for the following purposes:

Providing Services

  • Scheduling and performing excavation, drainage, land clearing, grading, and related services
  • Preparing estimates and project proposals
  • Communicating about your project status and timeline
  • Coordinating with subcontractors, suppliers, and permit authorities
  • Documenting completed work and maintaining project records

Business Operations

  • Processing payments and managing accounts
  • Managing customer relationships and service history
  • Maintaining equipment and crew schedules
  • Quality control and service improvement
  • Training and safety programs

Communication

  • Responding to your inquiries and requests
  • Sending project updates, appointment reminders, and service notifications
  • Providing customer support and addressing concerns
  • Sending occasional company updates (with your consent)
  • Following up on completed projects

Legal and Safety Compliance

  • Complying with Connecticut state and local regulations
  • Obtaining and managing permits and inspections
  • Maintaining insurance records and documentation
  • Responding to legal requests and protecting our rights
  • Ensuring worksite safety and liability management

Marketing and Business Development

  • Improving our website and online presence
  • Analyzing customer needs and service demand
  • Developing new services and offerings
  • Creating case studies and project portfolios (with permission)
  • Requesting reviews and testimonials

Website Improvement

  • Analyzing website traffic and user behavior
  • Improving website functionality and user experience
  • Troubleshooting technical issues
  • Preventing fraud and security threats

How We Share Your Information

We do not sell your personal information for money. We do not share your personal information for cross-context behavioral advertising except through the advertising and analytics cookies described in the "Cookies and Tracking Technologies" section, which you can opt out of. We may share your information in the following circumstances:

Service Providers and Business Partners

  • Subcontractors: When specialized work requires licensed professionals (blasting, engineering, etc.)
  • Suppliers: For material delivery and equipment rental
  • Payment Processors: To process your payments securely
  • Insurance Providers: For coverage verification and claims processing
  • Utility Companies: For utility location services via 811 / Call Before You Dig

Government and Regulatory Authorities

  • Municipal Building Departments: For permit applications and inspections
  • Connecticut State Agencies: For regulatory compliance and reporting
  • Law Enforcement: When required by law or to protect rights and safety
  • Courts and Legal Processes: In response to subpoenas, court orders, or legal proceedings

Professional Services

  • Legal Counsel: For contract review and legal advice
  • Accountants and Auditors: For financial and tax purposes
  • Insurance Companies: For liability and workers' compensation matters

Business Transactions

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have.

With Your Consent

We may share your information for purposes not described in this Privacy Policy with your explicit consent.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience. Cookies are small data files stored on your device that help us:

  • Remember your preferences and settings
  • Understand how you use our website
  • Improve website functionality and performance
  • Provide relevant content and information
  • Measure advertising effectiveness
  • Enable analytics and website optimization

Types of Cookies We Use

Essential Cookies (Required for website operation)

  • Session management and security
  • Form submission and error handling
  • Basic website functionality

These cookies cannot be turned off through our consent tool because the website will not work properly without them.

Analytics Cookies (Help us understand website usage)

  • Google Analytics cookies
  • Microsoft Clarity cookies
  • Traffic source tracking
  • Page view and interaction measurement

Advertising Cookies (Used for ad delivery and measurement)

  • Google Ads conversion tracking
  • Microsoft Advertising tracking
  • Facebook Pixel tracking
  • Remarketing tags

Functionality Cookies (Remember your preferences)

  • Language preferences
  • Display settings
  • Previously viewed content

Third-Party Cookies

Our website uses cookies set by third parties, each governed by its own privacy policy:

  • Google (Analytics, Ads, Search Console)
  • Microsoft (Advertising, Clarity)
  • Facebook / Meta (Ads, Pixel)

Cookie Duration

  • Session Cookies: Deleted when you close your browser
  • Persistent Cookies: Remain on your device for set periods (typically 30 days to 2 years)

Your Cookie Choices and Consent

How we ask for cookie consent depends on where you are located, because privacy laws differ by state and country.

Visitors located in the United States. For non-essential cookies (analytics and advertising), our cookie banner lets you accept or decline. We also honor opt-out preference signals such as Global Privacy Control (GPC). See "Universal Opt-Out and Global Privacy Control (GPC)" below.

Visitors located outside the United States (including Jamaica, the EU/EEA, the UK, and similar jurisdictions). We treat non-essential cookies as opt-in. Analytics and advertising cookies are blocked until you give affirmative, informed consent through our cookie banner. You can change or withdraw your consent at any time using the cookie settings link on our website. See "International Visitors" below.

Universal Opt-Out and Global Privacy Control (GPC)

We recognize browser-based and platform-based universal opt-out mechanisms, including the Global Privacy Control (GPC) signal. If you visit our website using a browser or browser extension that sends a GPC signal, we will treat it as a valid request to opt out of the sale of personal information and the use of your data for targeted advertising for that browser and device.

You can enable GPC by:

  • Using a browser that supports GPC (such as Brave, or Firefox with the setting enabled)
  • Installing a browser extension that sends the GPC signal
  • Following the instructions at https://globalprivacycontrol.org/

Because GPC is tied to a specific browser or device, you will need to enable it on each browser and device you use.

Managing Cookies Through Your Browser

You can also control cookies through your browser settings:

  • Chrome: Settings > Privacy and security > Cookies and other site data
  • Firefox: Settings > Privacy & Security > Cookies and Site Data
  • Safari: Preferences > Privacy > Cookies and website data
  • Edge: Settings > Cookies and site permissions

Impact of Blocking Cookies: Disabling cookies may limit your ability to use certain website features or have your preferences remembered. However, disabling cookies will not prevent you from viewing our website content or contacting us for services.

Advertising and Analytics Tracking

Third-Party Advertising Platforms

We use third-party advertising platforms to reach potential customers. These platforms may collect information about your online activities for targeted advertising purposes.

Google Ads (Google LLC)

Microsoft Advertising (Microsoft Corporation)

Facebook Ads (Meta Platforms, Inc.)

Remarketing and Retargeting

We use remarketing and retargeting to show ads to people who have previously visited our website. If you visit our website, you may see our ads on other websites you visit. Cookies or pixels placed on your device enable this tracking, and you can opt out using the tools provided by each platform or by declining advertising cookies on our site.

Analytics and Website Tracking Tools

Google Analytics (Google LLC)

Microsoft Clarity (Microsoft Corporation)

  • Records anonymized user sessions, including mouse movements, clicks, and scrolling
  • Creates heatmaps showing how users interact with the website
  • Helps identify usability issues and improve website design
  • Privacy Policy: https://privacy.microsoft.com/privacystatement

Google Search Console (Google LLC)

Your Advertising Opt-Out Choices

Industry-Wide Opt-Out: https://optout.aboutads.info/ or https://optout.networkadvertising.org/

Mobile Advertising IDs:

  • iOS: Settings > Privacy > Tracking and Settings > Privacy > Advertising
  • Android: Settings > Google > Ads > Opt out of Ads Personalization

Conversion Tracking

We track conversions (actions you take after seeing our ads), including estimate requests, phone calls to our business number, contact form submissions, and button clicks such as Call Now or Get Estimate. This helps us measure advertising effectiveness and improve our marketing.

Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, alteration, or disclosure. These measures include:

  • Secure data storage systems with encryption
  • Access controls limiting employee access to personal information
  • Regular security assessments and updates
  • Secure communication channels for sensitive information
  • Employee training on data privacy and security

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

Data Breach Notification

If we become aware of a data breach affecting your personal information, we will notify you and any required authorities as required by applicable law. This includes notification under Connecticut General Statutes § 36a-701b, the privacy laws of other U.S. states where you may reside, and, for international visitors, applicable laws such as Jamaica's Data Protection Act, 2020.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

  • Project Information: We retain project records, contracts, and related documentation for at least seven years to comply with Connecticut business record requirements and for warranty and liability purposes.
  • Contact Information: We retain contact information for active and past customers to maintain service history and for legitimate business purposes.
  • Financial Records: We retain payment and financial records according to tax and accounting requirements.
  • Marketing Communications: If you opt out of marketing communications, we retain your contact information to honor your opt-out request.

You may request deletion of your personal information by contacting us, subject to legal retention requirements.

Your Privacy Rights and Choices

We provide the privacy rights described below to all visitors. Some rights are required by specific laws, but we extend the core choices (access, correction, deletion, and opt-out of targeted advertising) to everyone.

Rights Available to You

Depending on where you live, you may have the right to:

  • Access: Confirm whether we process your personal information and request a copy of it
  • Correct: Request correction of inaccurate or incomplete personal information
  • Delete: Request deletion of personal information we have collected from you
  • Portability: Obtain a copy of your data in a portable, usable format
  • Opt Out: Opt out of the sale of personal information, targeted advertising, and certain profiling
  • Withdraw Consent: Withdraw any consent you previously gave for data processing
  • Non-Discrimination: Not be discriminated against for exercising your privacy rights

How to Exercise Your Rights

You can submit a request by:

  • Phone: (203) 258-3395
  • Email: dig@prestigectexcavation.com
  • Following the cookie settings and opt-out options on our website

We will verify your identity before fulfilling a request, typically by confirming details associated with your contact or project records. You may use an authorized agent to submit a request on your behalf where the law allows, and we may ask the agent for proof of authorization.

We will respond within the timeframe required by the law that applies to you (generally 45 days in most U.S. states, with the ability to extend when reasonably necessary). If we deny your request, you may have the right to appeal. To appeal, contact us using the details above with the word "Appeal" in your message.

U.S. State Privacy Laws

Comprehensive consumer privacy laws are now in effect in a growing number of U.S. states, including California, Virginia, Colorado, Connecticut, Utah, Texas, Florida, Oregon, Delaware, New Jersey, New Hampshire, Nebraska, Indiana, Kentucky, Rhode Island, Tennessee, Minnesota, Maryland, and others. While we are based in Connecticut, we honor the rights described above for residents of any state whose law grants them.

Connecticut residents have rights under the Connecticut Data Privacy Act and the Personal Data Privacy and Online Monitoring Act, including the right to access, correct, delete, and port their data, and to opt out of targeted advertising, the sale of personal data, and certain profiling. Connecticut requires us to honor universal opt-out signals such as GPC.

New Jersey residents have rights under the New Jersey Data Privacy Act (NJDPA), including the right to opt out of targeted advertising, the sale of personal data, and profiling that produces legal or similarly significant effects. New Jersey requires affirmative opt-in consent before processing sensitive data and requires us to honor universal opt-out signals such as GPC.

Sensitive data. Where state law requires, we obtain your opt-in consent before processing sensitive personal information (for example, precise geolocation). We do not knowingly use website cookies to collect sensitive categories of data for advertising.

Sale of Personal Information and Targeted Advertising Opt-Out

We do not sell personal information for money. Some U.S. state laws define "sale" and "sharing" broadly to include the use of advertising cookies and similar technologies. To the extent our use of advertising cookies is treated as a "sale" or "sharing" for targeted advertising, you can opt out by:

  • Declining advertising cookies in our website cookie banner
  • Enabling Global Privacy Control (GPC) in your browser
  • Using the platform opt-out tools listed in the "Advertising and Analytics Tracking" section

International Visitors

Our business is based in Connecticut, USA, and our website is intended primarily for visitors in the United States. If you access our website from outside the United States, your information will be transferred to and processed in the United States, where data protection laws may differ from those in your location.

Jamaica (Data Protection Act, 2020)

If you are located in Jamaica, the Jamaican Data Protection Act, 2020 applies to the processing of your personal data. Consistent with that law, we:

  • Obtain your affirmative, informed, and freely given consent before placing non-essential (analytics and advertising) cookies, through our cookie consent banner
  • Allow you to withdraw consent at any time through our website cookie settings
  • Provide transparency about what data we collect, why, and who we share it with, as described in this policy
  • Support your rights to access, correct, erase, and port your personal data
  • Apply appropriate security measures to protect your data
  • Notify you and the relevant authorities of a data breach as required

To exercise your rights or ask questions about how we handle data subject to Jamaican law, contact us using the details in the "Contact Us" section.

Other International Visitors

For visitors in the EU/EEA, the United Kingdom, and other jurisdictions with GDPR-style laws, we treat non-essential cookies as opt-in and provide the same access, correction, deletion, portability, and consent-withdrawal rights described above. The legal bases we rely on are your consent (for non-essential cookies and marketing) and our legitimate interests or the performance of a contract (for providing services you request).

Children's Privacy (COPPA Compliance)

Our website and services are not directed to children under the age of 13. We do not knowingly collect, use, or disclose personal information from children under 13 years of age in compliance with the Children's Online Privacy Protection Act (COPPA).

If you are a parent or guardian and believe your child under 13 has provided personal information to us, please contact us immediately at (203) 258-3395 or dig@prestigectexcavation.com, and we will promptly delete such information from our systems.

Our excavation and property services are intended for adult property owners and decision-makers. We do not have age verification mechanisms on our website since our services are not marketed to or intended for children.

Email Marketing and Communications (CAN-SPAM Act Compliance)

We comply with the CAN-SPAM Act and all applicable email marketing regulations.

What We Send

  • Transactional Emails: Project updates, appointment confirmations, payment receipts, and service-related communications
  • Marketing Emails: Company updates, seasonal service reminders, special offers, and educational content (only with your consent)
  • Follow-up Emails: Post-project satisfaction surveys and review requests

How to Opt Out (Unsubscribe)

You may opt out of marketing emails by:

  • Clicking the "Unsubscribe" link at the bottom of any marketing email
  • Replying to any email with "UNSUBSCRIBE" in the subject line
  • Calling us at (203) 258-3395
  • Emailing us at dig@prestigectexcavation.com

We will process your opt-out request promptly. Even if you opt out of marketing emails, we may still send transactional or service-related communications about your active projects.

Email Practices We Follow

In compliance with CAN-SPAM, we never use false or misleading header information or deceptive subject lines, we identify emails as advertisements when applicable, we include our physical business address in every commercial email, and we honor opt-out requests promptly.

Third-Party Websites

Our website may contain links to third-party websites (such as equipment manufacturers, material suppliers, or industry associations). We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of any third-party websites you visit.

Connecticut-Specific Information

As a Connecticut-based business operating in Oxford, CT, we comply with Connecticut state privacy laws and regulations, including:

  • Connecticut General Statutes regarding business records and consumer protection
  • Connecticut data breach notification requirements (Connecticut General Statutes § 36a-701b)
  • Municipal and state requirements for permit applications and public records
  • Connecticut's Data Privacy Act and the Personal Data Privacy and Online Monitoring Act

Jurisdiction: Our business is subject to the jurisdiction of New Haven County, Connecticut, where Oxford is located.

Public Records: Some information submitted for permit applications to Connecticut municipalities becomes part of public records and may be accessible through Connecticut's Freedom of Information Act (FOIA).

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. We will notify you of material changes by:

  • Posting the updated policy on our website with a new "Last Updated" date
  • Sending an email notification if you have provided your email address
  • Providing notice at the time of your next service interaction

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Prestige Property Maintenance LLC

Phone: (203) 258-3395

Mailing Address: 46 Thorson Rd, Oxford, CT 06478

Email: dig@prestigectexcavation.com

Business Hours: Monday – Saturday: 7:00 AM – 5:00 PM, Sunday: Closed

Emergency Services: Available 24/7 at (203) 258-3395

License: HIC #0704432 | Licensed & Insured

Consent

By using our website or services, you acknowledge that you have read and understood this Privacy Policy. Where the law requires consent for cookies or data processing, we obtain that consent through our cookie banner and consent tools rather than through your continued use of the site alone.

Service Areas: Oxford CT, Seymour CT, Ansonia CT, Shelton CT, Monroe CT, Bridgewater CT, Roxbury CT, Woodbury CT, Middlebury CT, Southbury CT, Naugatuck CT, Woodbridge CT, Prospect CT, Newtown CT, Oakville CT, Watertown CT, Wolcott CT

Licensed & Insured | Serving Connecticut Since 2015